Conflict Management In An Integrative Study of The Quranic Perspective and Organizational Behavior Theory

Abstract

Human life in all spheres is rife with conflict. This study aims to describe the results of an integrative study of conflict management theory in organisations and the Quran’s teachings on resolving conflicts within various group units. This study employed a library research approach, a research method that utilises library books as both research material and data. The primary data sources in this study were obtained through observation of texts and articles on Quranic interpretations. The obtained data were analysed qualitatively and then presented descriptively, describing and explaining issues closely related to the research. Based on the analysis, it can be concluded that conflict management in organisational theory comprises five types: integrating, obliging, dominating, avoiding, and compromising. Meanwhile, studies in the Quran offer conflict management that prioritises the process of tabayyun (reconciliation), mediation efforts (tahkim), dialogue, deliberation, and mutual forgiveness through al-ishlah (reconciliation).